When: Wednesday, April 09, 2025 · 11:00 AM – 12:00 Noon Where: Online (Zoom)
This webinar offers a sneak peek into how Sentara Health (an integrated, not-for-profit healthcare delivery system) unified its appointment scheduling and hospital communications contact centers into a Clinical Access Center and made it a Center of Excellence for further consolidation. This session will offer valuable insights for healthcare leaders and IT professionals looking to optimize patient experience while driving operational efficiencies.
Hybrid intelligence combines the best of AI and humans, leading to more sustainable, creative, and trustworthy results, writes visiting scholar Cornelia Walther.Knowledge at Wharton
When hospitals enter into contracts with AI developers to build tools that are the right fit, the two parties should share risk. That way, hospitals won’t be stuck paying for tools that don’t deliver results. MedCity News
Aashima Gupta shares why she’s excited about advances in artificial intelligence and what’s coming down the pike for Google’s AI products. Healthcare DIVE
In this episode, Dr. Mark Weisman, Chief Information Officer and Chief Medical Information Officer at TidalHealth, shares how to transform dirty data into clean data, the role of data governance, patient care technologies, and key digital initiatives.
Connecting CRM with a health system’s System of Records offers a 360-degree view of the patient to coordinate appropriate care while empowering front-line support teams to interact with and provide an optimal patient experience. Here's how we helped a large, leading health system, Sentara, transform its contact centers.
Dr. Mark Weisman discusses the challenges of transforming dirty, unstructured data into clean, actionable insights, the role of data governance in maintaining quality, and the latest patient care technologies shaping the industry. Damo Blog
Sentara Health, a leading not-for-profit healthcare system, faced challenges with fragmented patient experiences across 13 contact centers. Partnering with Damo, Sentara centralized scheduling through the Clinical Access Center and unified contact centers under a comprehensive strategy. The collaboration improved cross-functional collaboration, standardized operations, and enhanced patient care, establishing a seamless, high-quality experience. Damo Case Study
Lab experiments show that AI can outperform humans, but outside of the lab, when making decisions, executives face shifting challenges, often with insufficient or inaccurate data. HBR
The startup plans to use the funding to expand its value-based care initiatives, including evolving toward increasingly sophisticated economic models with two-sided population health risk. Fierce Healthcare
The AI Governance Lead and Program Manager will be instrumental in advancing AI governance and compliance initiatives within a highly regulated public-sector organization.
