When: Wednesday, April 09, 2025 · 11:00 AM – 12:00 Noon Where: Online (Zoom)
This webinar offers a sneak peek into how Sentara Health (an integrated, not-for-profit healthcare delivery system) unified its appointment scheduling and hospital communications contact centers into a Clinical Access Center and made it a Center of Excellence for further consolidation. This session will offer valuable insights for healthcare leaders and IT professionals looking to optimize patient experience while driving operational efficiencies.
Cleveland Clinic has announced the rollout of Ambience’s AI platform for documentation, clinical documentation integrity (CDI), and point of care coding. Cleveland Clinic
When the scientists calibrated the responses based on this bias, they found that AI-generated responses, which were wrongly believed to have come from a human therapist, received the highest ratings. Forbes
At HIMSS25, data experts from the health system will describe how a machine learning model integrated with their Epic EHR gives care teams patient-specific guidance to prevent falls. Healthcare IT News
In this episode, Jeremy Cauwels, MD, FACP, FHM, Chief Medical Officer of Sanford Health, shares his journey into the technology side of healthcare to enhance patient access.
Last year, the healthcare industry accounted for 23% of data breaches handled by financial and risk advisory firm Kroll, compared with 18% in 2023. Healthcare DIVE
Featured Offering for The Month
CRM Consulting
Engage, Acquire, and Retain
Connecting CRM with a health system’s System of Records offers a 360-degree view of the patient to coordinate appropriate care while empowering front-line support teams to interact with and provide an optimal patient experience. Here's how we helped a large, leading health system, Sentara, transform its contact centers.
HIMSS 2025: Join The Big Unlock Podcast to explore transformative trends shaping the future of healthcare. Connect with Rohit Mahajan, host, and Ritu M. Uberoy, Co-host, on LinkedIn to meet at HIMSS.
The healthcare industry is at a pivotal moment. With artificial intelligence (AI) becoming increasingly sophisticated, the challenge now lies in effectively integrating AI solutions into health systems to maximize their impact. Damo Blog
Sentara Health, a leading not-for-profit healthcare system, faced challenges with fragmented patient experiences across 13 contact centers. Partnering with Damo, Sentara centralized scheduling through the Clinical Access Center and unified contact centers under a comprehensive strategy. The collaboration improved cross-functional collaboration, standardized operations, and enhanced patient care, establishing a seamless, high-quality experience. Damo Case Study
The consumer products company is using generative AI for the full innovation cycle, from synthesizing consumer insights and highlighting unmet consumer needs to suggesting new product concepts. MIT Sloan Review
AI is transforming business — and increasing technical debt in enterprise systems. Consider these four key insights for leaders on evaluating trade-offs and ensuring innovation capacity. MIT Sloan Review
Qventus, a leading provider of AI-based care automation software for health systems, today announced a $105 million investment led by global investment firm KKR. Healthcare IT Today
We are seeking an experienced Sr. Epic Business Systems Analyst in a consulting role to join our engineering team, focusing on data integration with Epic EHR for Digital Health companies.
We are looking for a Fractional CTO with deep expertise in Customer Success and Support to help strengthen our technical due diligence (TDD) process of SaaS companies in this area.
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