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February 24, 2025, Issue #297

Editor’s note

This weekly newsletter is brought to you by the BigRio and Damo research and insights team.

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📢Upcoming Webinar! 

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Connect & Optimize: Best Practices for Effective Contact Center Consolidation

When: Wednesday, April 09, 2025 · 11:00 AM – 12:00 Noon
Where: Online (Zoom)

This webinar offers a sneak peek into how Sentara Health (an integrated, not-for-profit healthcare delivery system) unified its appointment scheduling and hospital communications contact centers into a Clinical Access Center and made it a Center of Excellence for further consolidation. This session will offer valuable insights for healthcare leaders and IT professionals looking to optimize patient experience while driving operational efficiencies.

👉 Register 

👉 Learn more

👉 Also explore our customized in-person workshops here.

Digital Health in the News

Cleveland Clinic Announces Rollout of Ambience Healthcare’s AI Platform

Cleveland Clinic has announced the rollout of Ambience’s AI platform for documentation, clinical documentation integrity (CDI), and point of care coding. Cleveland Clinic

A New Study Says ChatGPT Is A Better Therapist Than Humans — Scientists Explain Why

When the scientists calibrated the responses based on this bias, they found that AI-generated responses, which were wrongly believed to have come from a human therapist, received the highest ratings. Forbes

How UCHealth is reducing fall injuries with AI-enhanced risk modeling

At HIMSS25, data experts from the health system will describe how a machine learning model integrated with their Epic EHR gives care teams patient-specific guidance to prevent falls. Healthcare IT News

This Week in The Big Unlock Podcast

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The Patient Will See Us Now: Rethinking Virtual Care

In this episode, Jeremy Cauwels, MD, FACP, FHM, Chief Medical Officer of Sanford Health, shares his journey into the technology side of healthcare to enhance patient access. 

👉Listen now    

👉The Big Unlock Podcast Archives 

Insights and Research

Healthcare was most breached sector in 2024: report

Last year, the healthcare industry accounted for 23% of data breaches handled by financial and risk advisory firm Kroll, compared with 18% in 2023. Healthcare DIVE

Featured Offering for The Month

CRM Consulting

Engage, Acquire, and Retain

CRM consulting

Connecting CRM with a health system’s System of Records offers a 360-degree view of the patient to coordinate appropriate care while empowering front-line support teams to interact with and provide an optimal patient experience. Here's how we helped a large, leading health system, Sentara, transform its contact centers. 

👉Learn More

👉CRM Consulting Package

👉Book an Introductory Call

Chart of The Week

Chart feb 24

Source: Healthcare DIVE

Featured Events

HIMSS 2025: Join The Big Unlock Podcast to explore transformative trends shaping the future of healthcare. Connect with Rohit Mahajan, host, and Ritu M. Uberoy, Co-host, on LinkedIn to meet at HIMSS.

Damo Thought Leadership and Media Mentions

Unlocking AI’s Potential in Healthcare: The Journey Towards Digital Transformation

The healthcare industry is at a pivotal moment. With artificial intelligence (AI) becoming increasingly sophisticated, the challenge now lies in effectively integrating AI solutions into health systems to maximize their impact. Damo Blog

White paper: BigRio’s technical approach to data interoperability and integration in digital applications

This white paper explores the critical concepts, standards, and technologies shaping healthcare data integration. BigRio White Paper

Transforming Patient Experience: Standardizing and Optimizing Contact Centers at a Large Health System

Sentara Health, a leading not-for-profit healthcare system, faced challenges with fragmented patient experiences across 13 contact centers. Partnering with Damo, Sentara centralized scheduling through the Clinical Access Center and unified contact centers under a comprehensive strategy. The collaboration improved cross-functional collaboration, standardized operations, and enhanced patient care, establishing a seamless, high-quality experience. Damo Case Study

Books Corner

rohit book
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Other Stuff We’re Reading

The GenAI Focus Shifts to Innovation at Colgate-Palmolive

The consumer products company is using generative AI for the full innovation cycle, from synthesizing consumer insights and highlighting unmet consumer needs to suggesting new product concepts. MIT Sloan Review

How to Manage Tech Debt in the AI Era

AI is transforming business — and increasing technical debt in enterprise systems. Consider these four key insights for leaders on evaluating trade-offs and ensuring innovation capacity. MIT Sloan Review

Digital Health Funding and M&A

Harrison.ai doubles down on US with $112M Series C funding

The company has received 12 US FDA approvals. mobihealthnews 

Qventus Announces $105 Million Investment, Series D Led by KKR

Qventus, a leading provider of AI-based care automation software for health systems, today announced a $105 million investment led by global investment firm KKR. Healthcare IT Today

Abridge secures $250M for core research and development

The company will use the funds to enhance the development of its AI capabilities and for commercial growth. mobihealthnews

Jobs Corner

Senior Business Analyst - EPIC Integration

We are seeking an experienced Sr. Epic Business Systems Analyst in a consulting role to join our engineering team, focusing on data integration with Epic EHR for Digital Health companies. 

Fractional CTO – Customer Success & Support (Due Diligence Expert)

We are looking for a Fractional CTO with deep expertise in Customer Success and Support to help strengthen our technical due diligence (TDD) process of SaaS companies in this area.

To advertise your job post here for free, please email it to us at info@bigr.io

Do you have a question? If you want to speak with our expert healthcare consultants, please don't hesitate to contact us here. 

BigRio, Harvard Square, One Miffin Place, Suite 400, Cambridge, MA 02138

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