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February 18, 2025, Issue #295

Editor’s note

This weekly newsletter is brought to you by the BigRio and Damo research and insights team.

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📢Last Chance to Register: Webinar is Happening Tomorrow! 

GenAI Webinar Feb 2025_Newsletter Banner

Driving Efficiency and Outcomes: Generative AI in Healthcare

When: Wednesday, February 19, 2025 · 11:00 AM – 12:30 PM ET
Where: Online (Zoom)

Discover how Generative AI (GenAI) is transforming the healthcare landscape in this exciting and informative webinar. Join industry leaders and AI experts as they explore the latest and most impactful use cases of GenAI in healthcare. Secure your spot with just one click:

👉 Register 

👉 Learn more

👉 Also explore our customized in-person workshops here.

Digital Health in the News

AI Summaries Are About To Spread Across Healthcare

John Naisbitt's decades-old forecast has come true; all healthcare workers—including physicians like me—are "drowning in information but starved for knowledge." Forbes

Mount Sinai's new CDIO gives an inside look at its big digital transformation plans

Lisa Stump, the New York health system's new chief digital information officer, reveals her top goals: bridging clinical and research missions, bolstering a digital strategy, and tackling the many challenges that come with a mountain of data. Healthcare IT News

AI Scribes Have Proven Their Value — Where Do They Go from Here?

As these tools continue to evolve, healthcare leaders want to see more tech that can help surface the right data at the right time, as well as tools that can help speed up billing processes. MedCity News

This Week in The Big Unlock Podcast

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The Patient Will See Us Now: Rethinking Virtual Care

In this episode, Jeremy Cauwels, MD, FACP, FHM, Chief Medical Officer of Sanford Health, shares his journey into the technology side of healthcare to enhance patient access. 

👉Listen now    

👉The Big Unlock Podcast Archives 

Insights and Research

Health systems chase ROI, target efficiency in AI for 2025

More than 40% of C-suite executives polled by Deloitte said they've seen a moderate to significant return on their artificial intelligence investments, but nearly as many said it's still too early to determine the technology's full impact. Healthcare IT News

Physicians' confidence in AI's advantage for patient care remains strong and is on the rise

Physician sentiment of AI is trending positive with growing recognition of its benefits and increased enthusiasm. AMA

New Research from athenahealth Shows Patient Digital Engagement Tools Deliver Clear Benefits for Practices and Patients, but Adoption Remains Inconsistent

findings from new research using deidentified data from more than 6,300 practices and over 50 million patients that shows healthcare practices with higher patient digital engagement experience improved financial performance and see a reduction in time spent on after-hours documentation. Athena Health

Featured Offering for The Month

CRM Consulting

Engage, Acquire, and Retain

CRM consulting

Connecting CRM with a health system’s System of Records offers a 360-degree view of the patient to coordinate appropriate care while empowering front-line support teams to interact with and provide an optimal patient experience. Here's how we helped a large, leading health system, Sentara, transform its contact centers. 

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👉CRM Consulting Package

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Featured Events

CHIME ViVE 2025: Rohit Mahajan, Host of The Big Unlock Podcast, and Managing Partner and CEO of BigRio and Damo, is at Chime ViVE. DM on LinkedIn to meet him at the event. 

Damo Thought Leadership and Media Mentions

Unlocking AI’s Potential in Healthcare: The Journey Towards Digital Transformation

The healthcare industry is at a pivotal moment. With artificial intelligence (AI) becoming increasingly sophisticated, the challenge now lies in effectively integrating AI solutions into health systems to maximize their impact. Damo Blog

NEW! White paper: BigRio’s technical approach to data interoperability and integration in digital applications

This white paper explores the critical concepts, standards, and technologies shaping healthcare data integration. BigRio White Paper

Transforming Patient Experience: Standardizing and Optimizing Contact Centers at a Large Health System

Sentara Health, a leading not-for-profit healthcare system, faced challenges with fragmented patient experiences across 13 contact centers. Partnering with Damo, Sentara centralized scheduling through the Clinical Access Center and unified contact centers under a comprehensive strategy. The collaboration improved cross-functional collaboration, standardized operations, and enhanced patient care, establishing a seamless, high-quality experience. Damo Case Study

Books Corner

rohit book
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Other Stuff We’re Reading

How Sales Teams Can Use Gen AI to Discover What Clients Need

When sellers leverage AI for client discovery, they can begin their buyer conversations from a stronger position that’s more grounded in the customer’s business challenges. HBR

Five Trends in AI and Data Science for 2025

From agentic AI to unstructured data, these 2025 AI trends deserve close attention from leaders. Get fresh data and advice from two experts. MIT Sloan Review

Digital Health Funding and M&A

Candid Health secures $52.5M to broaden customer reach

The company will use the funds to expand its customer relationships with provider groups. mobihealthnews

Prenuvo raises $120M for preventive MRI scans

Prenuvo, a full-body imaging company, raised $120 million in a Series B funding round. Modern Healthcare

Jobs Corner

Chief Digital Officer

We are seeking an experienced and visionary Chief Digital Officer (CDO) to lead the digital transformation at one of our clients.

AI Product Manager- Healthcare Revenue Cycle Management

We are seeking a dynamic and experienced AI Product Manager with a strong background in Revenue Cycle Management RCM for a Digital Health team.

To advertise your job post here for free, please email it to us at info@bigr.io

Do you have a question? If you want to speak with our expert healthcare consultants, please don't hesitate to contact us here. 

BigRio, Harvard Square, One Miffin Place, Suite 400, Cambridge, MA 02138

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