Consumers often need clarification and support from the inconsistencies they experience within a single branded healthcare delivery system. This confusion stems from separate contact centers for billing questions vs. scheduling appointments, which may be further broken down by hospital vs. provider billing and primary care vs. specialty care appointment scheduling. This webinar offers a sneak peek into how Sentara Health, an integrated, not-for-profit healthcare delivery system, unified its contact centers after developing its Clinical Access Center and making it a Center of Excellence.
To solve the physician shortage problem, healthcare providers must work hard to differentiate themselves as physician employers, according to experts from consulting firm EY. Some strategies include adopting the right AI tools and participating in value-based care models. MedCity News
The sprawling health system believes artificial intelligence should never replace the judgment of clinicians and must be carefully assessed, says Dr. Daniel Yang, who also offers a closer look at Kaiser's successful rollout of a GenAI tool for clinicians. Healthcare IT Today
In this episode, Dr. Zafar Chaudry, SVP, Chief Digital Officer, and Chief AI and Information Officer of Seattle Children’s, shares his journey into healthcare and explores the use of AI in transforming the healthcare environment.
From agentic AI to unstructured data, these 2025 AI trends deserve close attention from leaders. Get fresh data and advice from two experts. MIT Sloan Review
Wharton’s Lynn Wu predicts that the runaway growth of artificial intelligence will hit some roadblocks in 2025, including cost and data limitation. Knowledge at Wharton
Featured Offering for The Month
CRM Consulting
GenAI Workshops
Damo offers customized onsite, in-person healthcare-focused learning and ideation workshops to accelerate your GenAI journey. We recognize the need to support healthcare organizations in every stage of their GenAI readiness. Our workshop solutions include:
Interactive Learning Sessions: Organizations who are new to GenAI and has only basic awareness
Collaborative Ideation Work Sessions: Organizations who are now looking to focus on GenAI with identified use cases
Steering Committee & Governance Advisory: For those who are now ready to move ahead with GAI strategically but do not know where to start
Application Development & Implementation: For those who know what they want with GAI and need a reliable partner
WHCMAA at J.P. Morgan - Join fellow WHCMAA and other Wharton alums at a reception during the J.P.Morgan Healthcare Conference on January 15, 2025 I 8:00 pm – 11:00 pm PST
Damo and BigRio team will be present at these events. Connect on LinkedIn with Rohit Mahajan
The latest generation of “AI agents” have transformed the way businesses operate and interact with customers; however, they have also raised some new ethical concerns. BigRio Blog
This case study showcases BigRio’s ability to leverage its expertise in cloud technologies and project management to support one of the world’s leading business schools in achieving its Digital Transformation objectives. The business school could reduce its cloud expenditures without compromising performance or scalability by optimizing resource allocation and eliminating underutilized services. The project provided a well-defined cloud strategy and a comprehensive two-to-five-year roadmap for future growth. BigRio Case Study
A large not-for-profit integrated healthcare delivery system on the East Coast focuses on innovation and creating exemplary healthcare experiences. Damo has been a long-time advisory partner and understands the health system’s strategic vision well. Damo Consultants knew the health system’s in-flight work towards improving their patient experience. As such, the health system engaged Damo in identifying the first set of journey maps that should be developed at an enterprise level and then prioritized and developed the first four maps. Case Study
Five years ago this week, STAT was interviewing nervous infectious disease scientists about a mysterious disease spreading in the central Chinese city of Wuhan, located roughly 500 miles west of Shanghai. Stat News
In 2021, researchers at MIT and McKinsey teamed up to ask more than 100 companies how they were using AI in their operations and to learn what separated the highest-performing companies from the rest. HBR
The latest funding propels Hippocratic AI's valuation to $1.64 billion, launching it into "unicorn" status, according to executives. The company is using AI to close the gap on the worldwide shortage on healthcare staffing. FIERCE Healthcare
