Consumers often need clarification and support from the inconsistencies they experience within a single branded healthcare delivery system. This confusion stems from separate contact centers for billing questions vs. scheduling appointments, which may be further broken down by hospital vs. provider billing and primary care vs. specialty care appointment scheduling. This webinar offers a sneak peek into how Sentara Health, an integrated, not-for-profit healthcare delivery system, unified its contact centers after developing its Clinical Access Center and making it a Center of Excellence.
140 prescription digital therapeutics have been cleared for patient use at home, and more than 220 therapies are used in digital care or in clinics, according to an IQVIA report. mobihealthnews
A paper published in the Journal of Medical Extended Reality outlines how AI, generative virtual reality, and multilingual voice cloning may help pain management. mobihealthnews
Some executives anticipate an acceleration of M&A activity as struggling startups seek exits, while others foresee more funding opportunities for companies with proven value in the sector. mobihealthnews
In this episode, Dr. Zafar Chaudry, SVP, Chief Digital Officer, and Chief AI and Information Officer of Seattle Children’s, shares his journey into healthcare and explores the use of AI in transforming the healthcare environment.
Large language models like ChatGPT have performed well on medical exams, but they struggle with diagnostic accuracy in real-world clinical interactions. Becker’s Hospital Review
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Connecting CRM with a health system’s System of Records offers a 360-degree view of the patient to coordinate appropriate care while empowering front-line support teams to interact with and provide an optimal patient experience. Here's how we helped a large, leading health system, Sentara, transform its contact centers.
WHCMAA at J.P. Morgan - Join fellow WHCMAA and other Wharton alums at a reception during the J.P.Morgan Healthcare Conference on January 15, 2025 I 8:00 pm – 11:00 pm PST
Damo and BigRio team will be present at these events. Connect on LinkedIn with Rohit Mahajan
The latest generation of “AI agents” have transformed the way businesses operate and interact with customers; however, they have also raised some new ethical concerns. BigRio Blog
This case study showcases BigRio’s ability to leverage its expertise in cloud technologies and project management to support one of the world’s leading business schools in achieving its Digital Transformation objectives. The business school could reduce its cloud expenditures without compromising performance or scalability by optimizing resource allocation and eliminating underutilized services. The project provided a well-defined cloud strategy and a comprehensive two-to-five-year roadmap for future growth. BigRio Case Study
A large not-for-profit integrated healthcare delivery system on the East Coast focuses on innovation and creating exemplary healthcare experiences. Damo has been a long-time advisory partner and understands the health system’s strategic vision well. Damo Consultants knew the health system’s in-flight work towards improving their patient experience. As such, the health system engaged Damo in identifying the first set of journey maps that should be developed at an enterprise level and then prioritized and developed the first four maps. Case Study
While companies have long struggled to wring value out of their data initiatives, something big has changed in the last two years: Generative AI has spurred greater interest and investment in data quality and broader data capabilities. HBR
Cyberattacks targeting the healthcare industry continued to rise last year. Here are some of the largest incidents, from Change Healthcare to Ascension. Healthcare DIVE
NeueHealth, the care management company formerly known as Bright Health, is set to be acquired by venture capital partner New Enterprise Associates later this month. Fierce Healthcare
The global data, analytics and AI company will use the Series J funds to invest in new AI products, complete acquisitions and expand its international go-to-market operations. mobihealthnews
Do you have a question? If you want to speak with our expert healthcare consultants, please don't hesitate to contact us here.
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