Consumers often need clarification and support from the inconsistencies they experience within a single branded healthcare delivery system. This confusion stems from separate contact centers for billing questions vs. scheduling appointments, which may be further broken down by hospital vs. provider billing and primary care vs. specialty care appointment scheduling. This webinar offers a sneak peek into how Sentara Health, an integrated, not-for-profit healthcare delivery system, unified its contact centers after developing its Clinical Access Center and making it a Center of Excellence.
An AI chatbot is helping clinicians explain how artificial intelligence models, fueled by evidence-based healthcare data, can speed research advancements and improve patient access. Healthcare IT News
Industry executives share their thoughts on the year's digital health developments, from an increased focus on women’s health to the rise of generative AI. Mobihealth news
In this episode, Dr. Zafar Chaudry, SVP, Chief Digital Officer, and Chief AI and Information Officer of Seattle Children’s, shares his journey into healthcare and explores the use of AI in transforming the healthcare environment.
A nurse expert discusses the results of a new survey from AvaSure showing that, while virtual nursing has yet to gain traction in acute inpatient care, it holds much promise – and already is showing results that benefit both nurses and the bottom line. Healthcare IT News
Featured Offering for The Month
CRM Consulting
Engage, Acquire, and Retain
Connecting CRM with a health system’s System of Records offers a 360-degree view of the patient to coordinate appropriate care while empowering front-line support teams to interact with and provide an optimal patient experience. Here's how we helped a large, leading health system, Sentara, transform its contact centers.
The intersection of technology and healthcare is rapidly transforming how care is delivered, and few leaders are navigating this space as innovatively as Dr. Zafar Chaudry, the Chief Digital AI and Information Officer at Seattle Children’s. Damo Blog
This case study showcases BigRio’s ability to leverage its expertise in cloud technologies and project management to support one of the world’s leading business schools in achieving its Digital Transformation objectives. The business school could reduce its cloud expenditures without compromising performance or scalability by optimizing resource allocation and eliminating underutilized services. The project provided a well-defined cloud strategy and a comprehensive two-to-five-year roadmap for future growth. BigRio Case Study
A large not-for-profit integrated healthcare delivery system on the East Coast focuses on innovation and creating exemplary healthcare experiences. Damo has been a long-time advisory partner and understands the health system’s strategic vision well. Damo Consultants knew the health system’s in-flight work towards improving their patient experience. As such, the health system engaged Damo in identifying the first set of journey maps that should be developed at an enterprise level and then prioritized and developed the first four maps. Case Study
With their supercharged reasoning and execution capabilities, agentic AI systems promise to transform many aspects of human-machine collaboration. The agentic AI prize could be great, with the promise of greater productivity, innovation, and insights for the human workforce. But so, too, are the risks: the potential for bias, mistakes, and inappropriate use. HBR
The rise of AI presents an opportunity for humans to step up to the challenge of refining, emphasizing, and applying our own human strengths to differentiate corporate decision-making. However, human capabilities, like making moral judgments, and using imagination or intuition, are often untrained, impulsive, or implicit. HBR
Hyro AI has brought in $35 million in an extension of its series B round, recently securing an investment from Healthier Capital, led by former One Medical CEO Amir Rubin. Fierce Healthcare
Soda Health's $50 million Series B financing round was led by General Catalyst and included participation from former Humana CEO Bruce Broussard, Lightspeed Venture Partners, Define Ventures, Qiming Venture Partners USA and SVB Capital. MedCity News
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