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December 09, 2024, Issue #288

Editor’s note

This weekly newsletter is brought to you by the BigRio and Damo research and insights team.

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📢 Upcoming Webinar Alert!

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Discover how Generative AI (GenAI) is transforming the healthcare landscape in this exciting and informative webinar. Join industry leaders and AI experts as they explore the latest and most impactful use cases of GenAI in healthcare. From drug discovery to patient care, GenAI is revolutionizing the way healthcare providers, researchers, and companies operate—enabling faster innovation, improved patient outcomes, and reduced operational costs. 

👉 Register your interest to participate.

👉 Also explore our customized in-person workshops here.

Digital Health in the News

Healthcare industry needs to get a grip on AI governance in 2025, ECRI warns

Risks with AI-enabled health technologies topped the list of the ECRI Institute's annual ranking of health technology hazards. Fierce Healthcare

Every year, predictive AI saves 50 lives in two ERs at UC San Diego Health

that's just one of the many artificial intelligence use cases Chief Health AI Officer Karandeep Singh is focused on with his team. He offers a closer look at some of the health system's other AI priorities. Healthcare IT News

CHIME along with 60 health systems urge lawmakers to take immediate action to extend telehealth policies

With only 27 days to go before COVID-era telehealth flexibilities expire, a major health IT group along with 62 healthcare organizations are urgently calling on Congress, again, to take immediate action and grant a two-year extension. Fierce Healthcare

This Week in The Big Unlock Podcast

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Our Digital Transformation Efforts are Toward Reducing Unnecessary Variation in Patient Care and Experience

In this episode, Dr. Zafar Chaudry, SVP, Chief Digital Officer, and Chief AI and Information Officer of Seattle Children’s, shares his journey into healthcare and explores the use of AI in transforming the healthcare environment.

 đꑉListen now  

 đꑉThe Big Unlock Podcast Archives 

Insights and Research

Ambient AI doesn't improve efficiency across the board, study finds

Atrium Health's use of Nuance’s artificial intelligence-driven documentation software did not make clinicians as a group more efficient, according to researchers. Healthcare IT News

About 1 in 3 retail pharmacies have closed since 2010: study

Independent pharmacies were more likely to shut down, possibly because they’re more often excluded from pharmacy benefit managers’ networks. Healthcare DIVE

Featured Offering for The Month

CRM Consulting

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Connecting CRM with a health system’s System of Records offers a 360-degree view of the patient to coordinate appropriate care while empowering front-line support teams to interact with and provide an optimal patient experience. Here's how we helped a large, leading health system, Sentara, transform its contact centers. 

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Damo Thought Leadership and Media Mentions

Exploring the Intersection of Healthcare and AI: Insights from Dr. Piyush Mathur 

Dr. Piyush Mathur, a seasoned anesthesiologist and critical care physician at Cleveland Clinic, shared his incredible journey from medical school in India to leading innovation in healthcare AI. Damo Blog

From Assessment to Action: How BigRio’s Cloud Consulting Services Transformed a Top Global Business School

This case study showcases BigRio’s ability to leverage its expertise in cloud technologies and project management to support one of the world’s leading business schools in achieving its Digital Transformation objectives. The business school could reduce its cloud expenditures without compromising performance or scalability by optimizing resource allocation and eliminating underutilized services. The project provided a well-defined cloud strategy and a comprehensive two-to-five-year roadmap for future growth. BigRio Case Study

How Damo Helped An Integrated Not-For-Profit Healthcare Delivery System Develop Four Enterprise Patient Journey Maps In Three Months

A large not-for-profit integrated healthcare delivery system on the East Coast focuses on innovation and creating exemplary healthcare experiences. Damo has been a long-time advisory partner and understands the health system’s strategic vision well. Damo Consultants knew the health system’s in-flight work towards improving their patient experience. As such, the health system engaged Damo in identifying the first set of journey maps that should be developed at an enterprise level and then prioritized and developed the first four maps. Case Study

Books Corner

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Other Stuff We’re Reading

The GenAI App Step You’re Skimping On: Evaluations

If your organization’s generative AI app didn’t pan out, maybe it’s because your team lacked a strong evaluation process. Here’s a recipe for how to shape one. MIT Sloan Review

How to Create Value Systematically with Gen AI

This article describes a simple strategic tool that your organization can use as a framework to assess gen AI maturity and build the capabilities needed to create and capture value from AI. HBR

Digital Health Funding and M&A

Addus HomeCare completes $350M acquisition of Gentiva

The acquisition relates only to Gentiva's personal care operations, which serve more than 16,000 patients per day in a seven-state service area of Arizona, Arkansas, California, Missouri, North Carolina, Tennessee, and Texas. Fierce Healthcare

Kaiser-backed Risant Health completes Cone Health acquisition

Risant Health completed its acquisition of Cone Health, bringing the nonprofit health system under its umbrella following the acquisition of Geisinger back in March. Modern Healthcare

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